Request Support Disclaimer

JHM Homes of Honor is committed to serving the community through home-centered restoration, practical support, partnerships, and mission-aligned projects that promote safety, dignity, and care.

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This Request Support Disclaimer explains important expectations, limitations, and conditions related to submitting a request for home support, repair consideration, accessibility assistance, project review, or any other form of help through JHM Homes of Honor.

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By submitting a request form, referral, application, inquiry, photo, document, or communication to JHM Homes of Honor, you acknowledge and understand the following.

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1. Submitting a Request Does Not Guarantee Assistance

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Submitting a request for support does not guarantee approval, funding, repairs, materials, volunteer support, contractor work, project selection, or services of any kind.

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All requests are subject to review and may depend on many factors, including but not limited to:

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• Program eligibility

• Available funding

• Available materials

• Available volunteers

• Contractor/vendor availability

• Project scope

• Project urgency

• Safety concerns

• Property access

• Geographic service area

• Documentation provided

• Recipient cooperation

• Weather or site conditions

• Permits or inspection needs

• Insurance or liability concerns

• Board or leadership approval

• Organizational capacity

• Mission alignment

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JHM Homes of Honor reserves the right to approve, deny, delay, modify, pause, or discontinue any request or project at its discretion.

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2. No Emergency Services

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JHM Homes of Honor is not an emergency response agency.

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We do not provide emergency shelter, crisis response, disaster response, medical care, utility restoration, eviction prevention, legal services, law enforcement assistance, fire response, or immediate safety intervention.

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If you are experiencing an emergency or immediate danger, please contact 911, emergency services, local authorities, a licensed professional, or the appropriate crisis resource.

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Examples of emergencies may include:

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• Fire

• Gas leak

• Flooding

• Structural collapse

• Electrical danger

• Medical emergency

• Violence or threats

• Unsafe occupancy

• No safe way to enter or exit the home

• Immediate threat to health or safety

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A website form submission should not be used for urgent or emergency help.

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3. Review Process

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Requests may be reviewed in stages. A request may require additional information before it can be considered.

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The review process may include:

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• Initial form review

• Follow-up contact

• Eligibility screening

• Documentation request

• Home or project assessment

• Photos or videos of the repair need

• Priority scoring

• Contractor/vendor review

• Cost estimate

• Safety review

• Leadership or board review

• Funding review

• Final approval or denial

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JHM Homes of Honor may contact applicants by phone, email, text message, mail, or another appropriate method. Failure to respond or provide requested information may delay or close the request.

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4. Eligibility Is Not Automatic

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JHM Homes of Honor may establish eligibility guidelines for support requests. Eligibility may vary depending on available programs, funding, project type, geography, property condition, applicant circumstances, and organizational capacity.

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Eligibility may include consideration of:

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• Homeownership or lawful occupancy

• Property location

• Type of repair or support requested

• Safety and habitability concerns

• Household circumstances

• Project cost and feasibility

• Availability of other resources

• Required permissions

• Recipient cooperation

• Ability to access the property

• Mission fit

• Priority level

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Meeting basic eligibility guidelines does not guarantee approval.

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5. Property Ownership, Access, and Permission

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Applicants may be asked to show that they own the home, have lawful authority to request work, or have permission from the property owner.

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JHM Homes of Honor may require written consent before entering a property, taking photos, assessing repair needs, coordinating work, or involving contractors, vendors, volunteers, or partners.

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If the applicant does not own the property, additional written approval may be required from the property owner, landlord, authorized representative, family member, estate representative, or other lawful decision-maker.

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JHM Homes of Honor may decline requests when property ownership, authority, access, consent, or responsibility is unclear.

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6. Documentation May Be Required

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Applicants may be asked to provide documentation to support the request.

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Documentation may include, but is not limited to:

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• Name and contact information

• Address of the property

• Description of the repair need

• Photos or videos of the issue

• Proof of ownership or occupancy

• Permission to access the property

• Household or applicant information

• Contractor estimates, if available

• Insurance information, if applicable

• Prior repair documentation, if available

• Safety concerns

• Accessibility needs

• Referral information

• Other information reasonably needed for review

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JHM Homes of Honor may deny, delay, or close a request if information is incomplete, inaccurate, unverifiable, misleading, or not provided.

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7. Accuracy of Information

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Applicants are responsible for providing accurate, honest, and complete information.

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By submitting a request, you confirm that the information provided is true to the best of your knowledge and that you have permission to share any information, photos, documents, or property details included in the request.

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Providing false, misleading, incomplete, or unauthorized information may result in denial, removal from consideration, cancellation of assistance, or other appropriate action.

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8. Scope of Support May Be Limited

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JHM Homes of Honor may not be able to complete every requested repair or address every issue in a home.

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Support may be limited to approved project categories, available resources, safety needs, budget, timing, and mission priorities.

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JHM Homes of Honor may approve only part of a request, modify the scope, or recommend that the applicant seek another resource for needs outside the organization’s capacity.

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Examples of possible support areas may include:

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• Critical exterior repairs

• Minor safety repairs

• Accessibility-related modifications

• Weatherization support

• Entryway safety improvements

• Home restoration support

• Yard or exterior cleanup connected to safety

• Limited repair coordination

• Other mission-aligned home-centered support

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JHM Homes of Honor may not be able to assist with all repairs, code violations, cosmetic upgrades, major structural work, emergency repairs, legal disputes, utility bills, rent, mortgage payments, relocation, full renovations, or repairs requiring resources beyond organizational capacity.

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9. Project Feasibility and Safety

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Some repair needs may be too unsafe, too complex, too costly, or outside the organization’s available resources.

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JHM Homes of Honor may decline or pause a project because of:

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• Unsafe property conditions

• Structural concerns

• Hazardous materials

• Mold, asbestos, pests, biohazards, or environmental concerns

• Electrical or gas hazards

• Lack of safe access

• Unclear ownership

• Legal disputes

• Permit or inspection requirements

• Insurance issues

• Lack of licensed professional availability

• Cost beyond available funding

• Volunteer safety concerns

• Contractor safety concerns

• Weather or environmental conditions

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JHM Homes of Honor is not required to proceed with a project that presents safety, legal, insurance, financial, or operational concerns.

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10. Contractor, Vendor, and Volunteer Involvement

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Approved projects may involve contractors, vendors, volunteers, donors, sponsors, service partners, or community groups.

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JHM Homes of Honor may determine who is permitted to participate in a project and what work may be performed.

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Contractors or vendors may require separate agreements, estimates, licensing verification, insurance verification, scope approval, permits, inspections, or other documentation.

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Volunteers may be limited to non-skilled, supervised, or approved support tasks.

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JHM Homes of Honor reserves the right to change contractors, vendors, volunteers, schedules, project scope, or participation when necessary.

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11. No Guarantee of Timeline

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JHM Homes of Honor does not guarantee that requests will be reviewed, approved, scheduled, started, or completed by a specific date.

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Timelines may be affected by:

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• Volume of requests

• Funding availability

• Volunteer availability

• Contractor availability

• Weather

• Material delays

• Safety concerns

• Recipient availability

• Property access

• Estimate delays

• Permits or inspections

• Leadership review

• Program capacity

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Applicants should not rely on JHM Homes of Honor as the only solution for urgent or time-sensitive needs.

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12. Donations Do Not Control Request Decisions

 

Receiving donations, sponsorships, or project support does not guarantee approval of a specific request unless JHM Homes of Honor has formally approved the project and any applicable restrictions in writing.

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Donors, sponsors, volunteers, or outside parties may not control recipient selection, eligibility decisions, safety decisions, contractor selection, project approval, or organizational priorities unless specifically allowed through approved organizational procedures.

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JHM Homes of Honor reserves the right to make final decisions regarding support requests and project selection.

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13. Privacy and Confidentiality

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JHM Homes of Honor respects the privacy and dignity of applicants, recipients, and households.

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Information submitted through support requests may be used for review, communication, project assessment, documentation, internal records, reporting, coordination, and mission-related operations.

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Information may be shared with authorized leadership, board members, volunteers, contractors, vendors, service partners, professional advisors, or others when reasonably necessary to review or coordinate a request.

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JHM Homes of Honor does not sell personal information.

For more details, please review the JHM Homes of Honor Privacy Policy.

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14. Photos, Stories, and Public Sharing

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Applicants or recipients may be asked for permission before JHM Homes of Honor publicly shares identifiable photos, stories, testimonials, home images, before-and-after images, names, or personal details.

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JHM Homes of Honor may use general, non-identifying project information for reporting, donor updates, grant support, community updates, and impact storytelling.

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No applicant is required to publicly share a personal story in order to request support, unless a specific program or sponsorship requirement is clearly explained and agreed to.

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15. Recipient Cooperation

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Approved recipients may be required to cooperate with JHM Homes of Honor, contractors, volunteers, or service partners.

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Recipient responsibilities may include:

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• Providing accurate information

• Responding to communication

• Allowing reasonable property access

• Signing required forms

• Providing requested documentation

• Securing pets during visits

• Removing personal items from work areas

• Following safety instructions

• Being present or available when needed

• Not interfering with approved work

• Respecting volunteers, contractors, staff, and partners

• Reporting concerns promptly

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Failure to cooperate may result in project delay, pause, modification, or cancellation.

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16. Right to Decline or Discontinue Support

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JHM Homes of Honor may decline, pause, or discontinue support if:

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• The request is outside the mission or program scope

• Information is false, incomplete, or unverifiable

• Safety concerns arise

• Property access is denied

• Ownership or consent is unclear

• The applicant does not respond

• The applicant refuses required forms

• The scope changes beyond capacity

• Funding becomes unavailable

• Contractor or volunteer availability changes

• The project becomes legally or practically infeasible

• There is harassment, threats, misconduct, or unsafe behavior

• The applicant requests work outside approved scope

• Conditions on site are unsafe or undisclosed

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JHM Homes of Honor is not required to provide or continue support when concerns arise.

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17. No Professional Advice

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Information provided by JHM Homes of Honor through the website, forms, conversations, project reviews, or communications is not legal, financial, tax, engineering, construction, insurance, medical, or professional advice.

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Applicants are responsible for seeking qualified professional advice when needed.

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18. Third-Party Resources

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JHM Homes of Honor may refer applicants to other organizations, contractors, government agencies, community programs, or resources.

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A referral does not guarantee acceptance, funding, eligibility, quality of service, outcome, or availability.

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JHM Homes of Honor is not responsible for the actions, decisions, policies, costs, services, or outcomes of third-party resources.

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19. Relationship to Other Policies

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This Request Support Disclaimer should be read together with:

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• Privacy Policy

• Terms of Use

• Donation Policy

• Nonprofit Disclaimer

• Media Release Notice

• Any application, consent, access form, recipient agreement, or project-specific document provided by JHM Homes of Honor

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If a specific program form or agreement applies, it may include additional requirements.

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20. Contact Information

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For questions about requesting support from JHM Homes of Honor, please contact:

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JHM Homes of Honor
Email: info@jhmhomesofhonor.org
Phone: 602-529-6802
Mailing Address: 2390 E Camelback Rd, Suite 130, Phoenix, AZ 85016-3448